As a trusted local Marylebone florist, Marylebone Florist is committed to delivering only the freshest, most vibrant flowers to households and businesses in the area. Our reputation is built on quality, care, and the belief that our customers deserve the very best blooms available, hand-arranged and delivered with personal attention.
We understand how important it is that your flowers arrive in perfect condition and remain fresh for days to come. That is why every order is backed by our Fresh Flowers Guarantee: we promise that your bouquets and arrangements will delight you with their freshness on arrival and beyond.
While we take every precaution to ensure your flowers are delivered in pristine condition, occasionally accidents can happen during transit. If your flowers arrive damaged or not as described, please let us know as soon as possible after delivery—ideally on the same day—to help us provide the quickest resolution.
To help us assess and resolve your issue swiftly, we may request a photo of the damaged goods. This enables us to investigate the cause and, most importantly, to put things right for you without delay.
Marylebone Florist guarantees the freshness of your flowers for at least 5 days from the date of delivery when cared for in accordance with the care instructions provided with your bouquet. Our expert florists hand-select only the finest blooms, ensuring that your gift looks stunning for as long as possible.
If you follow the care guidelines and your flowers wilt sooner than expected, please reach out to us within the first 5 days after delivery. Your satisfaction with the longevity and quality of your blooms is our top priority.
Should you experience any concerns with your order—whether the blooms are damaged on arrival or don’t meet the high standards of our freshness promise—our team is here to help. Depending on the situation, we offer the following solutions:
Your satisfaction is at the heart of what we do, and we strive to resolve any concerns fairly and efficiently.
If you are not completely happy with your experience, we encourage you to contact us directly. Please provide your order details and any relevant information about your complaint. Our management reviews every case personally and aims to offer a meaningful resolution—whether that's a replacement, refund, or another satisfactory outcome.
We take all feedback seriously and see every complaint as an opportunity to grow and improve our service. You can expect a prompt reply and clear communication throughout the process.
Marylebone Florist is proud to be a local florist, trusted by homes and businesses throughout Marylebone. By choosing us, you support a community-focused business dedicated to delivering joy, freshness, and reliability with every order. Thank you for letting us be a part of your special moments and everyday occasions.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
