Welcome to Marylebone Florist's terms and conditions for online flower delivery services. These terms outline the rights, responsibilities, and obligations of both the Marylebone Florist (referred to as 'we', 'us', or 'our') and the customer ('you', 'your', or 'the customer') regarding orders placed through our online store for delivery throughout Marylebone and its surrounding areas. Please read these conditions carefully before placing an order, as continued use of our website and services will constitute your acceptance of these terms.
These terms and conditions apply to all flower delivery orders placed online with Marylebone Florist by individuals located or seeking delivery to addresses in Marylebone and neighbouring communities. By placing an order, you agree to be bound by these conditions and confirm that you are legally capable of entering into binding contracts and are at least 18 years old.
To place an order for flower delivery through our website, follow these steps:
All submitted orders are subject to acceptance and availability. Upon receiving your order, we will send an automated email confirming receipt of your request. This does not constitute our acceptance of your order. Acceptance occurs when we dispatch the flowers for delivery. If products are unavailable or if we are unable to fulfil your order for any reason, we will let you know as soon as possible and, if payment has been taken, arrange a full refund.
While we aim to display all floral products as accurately as possible, natural products vary and certain flowers may not always be available due to seasonality or supply issues. In such cases, Marylebone Florist reserves the right to substitute products with items of equal or higher value, maintaining the overall look and feel of the chosen arrangement. Any significant substitutions will be communicated to you in advance.
Marylebone Florist offers flower delivery throughout Marylebone and adjacent London areas. Delivery options, including same-day and next-day services, are presented during the checkout process. You must ensure that all delivery details provided are correct before submitting your order. We cannot accept responsibility for non-delivery due to incorrect or incomplete addresses.
Whilst we make every effort to deliver flowers on your chosen date, delivery times are estimates and cannot be guaranteed. Circumstances such as extreme weather, traffic, or other unforeseen delays may impact delivery. In such cases, we will contact you to find a suitable solution.
Payments for online orders must be made in full before dispatch via the available secure payment gateways on our website. We accept most major credit and debit cards, and other payment methods as listed at checkout. All prices are stated in GBP (£) and include any applicable VAT unless otherwise specified.
Your payment details are processed securely using industry-standard encryption. Marylebone Florist does not store your card data. Any data you provide will be processed in accordance with our privacy policy and applicable data protection laws.
You may cancel your flower order for a full refund provided we receive your cancellation request at least 24 hours prior to the scheduled delivery date. To request a cancellation, contact our customer service team with your order details.
Orders cancelled less than 24 hours before the scheduled delivery may be subject to a cancellation fee at our discretion, to cover costs incurred for perishable goods and preparation. Orders already dispatched or delivered cannot be cancelled or refunded unless the products are faulty or substantially not as described.
If you wish to change order details (e.g., delivery address or message card), please contact us as soon as possible. We will make every reasonable effort to accommodate amendment requests made before products are prepared or dispatched, but cannot guarantee changes for last-minute requests.
If your order includes non-perishable, non-customised items (e.g., vases or other accessories), you may return them within 14 days of receipt for a refund, provided they are unused and in original packaging.
Due to the perishable nature of flowers, we can only accept returns or offer refunds/replacements if the flowers are damaged upon arrival or do not match the order in a significant way. If you are dissatisfied with the condition of your delivery, contact us within 24 hours of receipt. Please provide photographic evidence of the issue where possible to help us resolve your concern quickly.
Once a refund is approved, payment will be processed to the original payment method within 5-10 working days. Refunds are subject to our review and discretion in accordance with consumer rights legislation.
Marylebone Florist takes care to provide high-quality flower arrangements and deliver them as requested. However, to the extent permitted by law, we accept no liability for:
Our maximum liability shall not exceed the purchase price of the goods in question.
When you place an order, you consent to us processing and storing your personal information, which is handled securely in accordance with applicable data protection laws and our privacy policy. This data is used solely for the fulfilment of your flower order and related customer service.
All content, images, branding, and product listings on our website belong to Marylebone Florist. Reproduction or use for commercial purposes without express written permission is prohibited.
In events outside our reasonable control (e.g., natural disasters, strikes, pandemics, or governmental restrictions), Marylebone Florist will not be liable for any delay or failure to perform obligations, provided we take reasonable steps to notify and minimise the impact on service delivery.
These terms and any contract for the purchase of goods from Marylebone Florist are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms are subject to the exclusive jurisdiction of the courts of England and Wales.
Marylebone Florist reserves the right to revise these terms and conditions from time to time. Updates will be posted online and are effective immediately upon publication. Please review these terms before placing an order to ensure you are aware of any changes.
For questions regarding orders, these terms, or our flower delivery services in Marylebone and surrounding areas, please refer to our website's customer service section. Our team is happy to assist with any queries relating to our products, delivery, or terms and conditions.
These terms and conditions apply to all customers purchasing online flower delivery services from Marylebone Florist in Marylebone and the neighbouring London districts. We are committed to providing an excellent delivery experience for every customer in our local community and beyond.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Marylebone, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Marylebone.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
